Privacy Policy

Introduction

NewMe Clinics ('we,' 'us,' or 'our') is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at newmeclinics.com, book appointments, or receive services at our location at 478 5th Avenue South, Naples, Florida 34102. By using our services or providing us with your information, you agree to the practices described in this Policy.

Information We Collect

We may collect the following categories of personal information:

•       Contact and identity information: name, email address, phone number, mailing address

•       Appointment and service data: treatment history, preferences, intake forms, skin consultation notes

•       Payment information: billing details processed through secure third-party payment processors (we do not store full card numbers)

•       Communications: messages sent via our website contact form, email, or SMS

•       Technical data: IP address, browser type, device identifiers, and usage data collected via cookies and similar technologies

How We Use Your Information

Your information is used to: schedule and manage your appointments; deliver, personalize, and improve our services; send transactional communications (appointment confirmations, reminders, and post-treatment follow-ups); send marketing communications where you have opted in; comply with legal obligations; prevent fraud and ensure the security of our platform; and analyze usage patterns to improve our website and services.

SMS Communications & Opt-In

By providing your phone number and opting in to SMS communications from NewMe Clinics, you consent to receive text messages related to: appointment confirmations and reminders; service updates and post-treatment follow-ups; promotional offers and new service announcements (only where explicitly opted in).

Your consent to receive SMS messages is not a condition of purchasing any service or product from NewMe Clinics.

SMS opt-in information, including your phone number and consent records, will not be shared with third parties or affiliates for marketing or promotional purposes. This information is used solely to send the communications you have opted into.

Standard message and data rates may apply. Message frequency varies based on your service activity and preferences. To opt in, submit your phone number via our website booking form or by texting START to our designated number. To opt out at any time, reply STOP to any message. You will receive a single confirmation and no further messages will be sent.

Cookie & Tracking Technologies

Our website uses cookies and similar tracking technologies (web beacons, pixel tags, the Meta Pixel, and Google Analytics tags) to enhance user experience, analyze site traffic, and support our advertising efforts. We use:

(1) Essential Cookies — required for core website functionality;
(2) Analytics Cookies — help us understand how visitors interact with our site;
(3) Marketing/Advertising Cookies — used to track activity and serve relevant advertisements, including through Meta's advertising platform and Google Ads.

You may control cookie settings through your browser preferences or a cookie consent tool. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described herein.

Mobile Information Sharing Statement

Mobile information, including phone numbers and SMS consent records, collected by NewMe Clinics will not be shared with third parties or affiliates for marketing or promotional purposes. This data is used solely to send communications you have explicitly opted into. SMS opt-in data and consent records are kept confidential and are not sold, rented, or disclosed to any outside party without your express consent, except as required by applicable law.

Data Security & Retention

We implement industry-standard security measures including SSL/TLS encryption, access controls, and secure server storage to protect your personal information. We retain your data only as long as necessary to provide our services, maintain business records, and comply with legal obligations. Upon request, we will delete or anonymize your personal information in accordance with applicable data protection laws, subject to any legal holds or active service agreements.

Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal information. We may share data with: service providers who assist in delivering our business operations (booking platforms, payment processors, SMS providers, email marketing platforms) under strict data processing agreements; advertising platforms (Meta, Google) for the purpose of serving targeted advertising — only where you have consented via our cookie policy; and legal and regulatory authorities where required by law.

Your Rights & Choices

Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; correct inaccurate or incomplete data; request deletion of your personal information; opt out of marketing communications at any time; and withdraw SMS consent by replying STOP to any message. To exercise these rights, contact us at: [email protected] or call +1 [PHONE NUMBER].

Children's Privacy

Our services and website are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that a minor has provided information to us, we will promptly delete such data.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Material changes will be communicated via our website or direct notification to active clients. We encourage you to review this Policy regularly.

Contact Information

For privacy-related inquiries, to exercise your rights, or to opt out of communications:

•       Email: [email protected]

•       Phone: +12393066409

•       Address: 478 5th Avenue South, Naples, Florida 34102